Terms and conditions

Your use of this Website is governed by these Terms and Conditions. Please take a few minutes to review these Terms and Conditions. Your use of the raindropscandy.com Website constitutes your agreement to follow these rules and to be bound by them. By placing an order with raindropscandy.com, either through our Website, over the phone, or by any other medium, you are agreeing to our Terms and Conditions. You must be 18 years or older, and have a valid credit card, with full authority to use it, to submit an order for products or services through our Website. If you do not agree with any of these Terms and Conditions, please do not use the raindropscandy.com website.

USE OF WEBSITE

The raindropscandy.com Website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Raindrop’s goods and services and/or to otherwise transact business with or contact Raindrop’s. We will not share transactional preferences of an individual customer (whether such customer is a person or an entity) with any third party not affiliated with Raindrops. This policy is intended to protect the privacy and freedom of Raindrop’s customers and the personal relationship Raindrops works to develop with its customers and others authorized to use its Website.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require additional verifications or information. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. Other than as set out in these Terms and Conditions, we shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for cancelling your order

PAYMENT

You must pay in full by debit or credit card in advance when you submit an order through our Website. Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or dispatched. If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by you, you will have to pay the full amount of the sale, plus an administration fee and any additional fees incurred by Raindrops.

PRICING INFORMATION

Raindrops reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Raindrops. Raindrops may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the Raindrops website vs. products in stores.

NO REFUNDS

As nearly all of our products are either edible or personalized, all sales are final and no refunds or store credit will be issued.

CANCELLATION/REFUNDS

Orders cannot be cancelled once Raindrops has begun processing the order. In order to promptly deliver our candy as fresh as possible, the processing of an order commences almost immediately once you have submitted your order. We are unable to accommodate requests to change or cancel an order after two hours have passed since the order was placed. Any changes to or cancellation of an order can only be made with Raindrops prior written approval and additional charges may apply. Any agreement by Raindrops to accommodate a cancellation request will be conditioned upon the payment of any and all costs, charges and expenses already incurred by Raindrops to that point, and you agree that such amounts may be deducted from any payments previously made to Raindrops. Accordingly, we encourage you to carefully check your order before submitting it.

QUOTES/CUSTOM ORDERS/CHANGES

The prices displayed on this Website are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping and other charges may apply for orders outside of the United States and/or into U.S. territories, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. Furthermore, while we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this Website at the time of your order.

DELIVERY

Delivery will be deemed to have taken place at the time Raindrops places an order in the possession of any carrier service (e.g., UPS, USPS, or Federal Express) for customer delivery. Raindrops is not responsible for lost, stolen or damaged goods once an order leaves our possession. If you choose a specific delivery date when placing your order, we will do our best to arrange delivery for that day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. Once your order is in the hands of the carrier we have no control over the delivery process and we recommend you choose a delivery date at least one day early to avoid disappointment. We reserve the right to make deliveries in installments which shall not relieve you from your obligation to accept and pay for remaining deliveries.